Lloyd Industries
  • 02-Oct-2019 to 02-Dec-2019 (CST)
  • Service
  • St Charles, MO, USA
  • Hourly
  • Full Time

Full Benefits are provided after probationary period, including Health Insurance, $50,000 Life Insurance, Voluntary AdditionalTerm Life Insurance, STD, LTD, AD&D, 401k , Holiday Pay, PTO, Employee Appreciation Program, Holiday and Longevity Bonuses and 401k Profit Sharing (after 1 year of service)


Biomedical Test Equipment manufacturer, distributor and service provider is in need of a full time Service Specialist to join our team. The service specialist will be responsible for overseeing the items sent in for service and/or repair within a small warehouse environment. This role includes preparing quotes, checking in units, keeping track of units as they go through our system, and preparing units for our shipping department. The service specialist also acts as a liaison between the service department and customers regarding the status of their service items.

Duties and Responsibilities

Customer Service:

Responds to customer inquiries for status and questions on service items in a prompt and courteous manner:

  • Phone, email, fax
  • Turnaround time, eta for completion
  • Escalates issues to next level
  • Experience communicating with others on a Technical level a plus (for example, knowing the difference between Volts and Ohms).

Prepares Service repair quotes, including initial contact and follow up.

  • Calculates pricing, gets approval and sends to customer
  • Follows up on quotes for approval with customer

Communicates with vendors for service parts and repair

  • Contact vendor for RMA for service return (pricing, eta, etc.)
  • Contact vendor for parts, pricing, availability, etc.
  • Prepares and submits necessary paperwork including PO and RMA

Equipment Processing:

  • Processes and handles equipment for internal transfer or shipping/receiving from vendors
  • Physical processing of equipment to shipping, service, or other internal departments
  • Maintains customer accessories while equipment is processed
  • Maintains quality records for Standards

Order Entry:

  • Enters customer information, PO and status updates or changes
  • Updates database with status changes and customer information
  • Enters Purchase Orders for service and parts

 Requirements:

  • Experience in a related Service field 
  • Experience working under a Quality Program a plus.
  • Knowledge of Microsoft Office
  • Basic typing skills; familiarity with 10key
  • Mathematical aptitude with the ability to calculate percentages
  • Excellent communication skills both written and verbal
  • Superior customer service and interpersonal skills
  • Highly organized and detail oriented
  • Must be able to communicate and work effectively with different levels of the organization
  • Ability to work independently and take initiative
  • Position requires sitting, typing, standing, bending, and lifting/shifting up to 50 pounds
  • Highschool diploma required
Lloyd Industries
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